✅ Yes! You can cancel your booking through our website or mobile application. ⚠️ Important: If you cancel three consecutive bookings, your account may be blocked to prevent misuse. 💰 Refunds are not provided for cancellations or personal changes.
🔎 You can check the status in your account or confirmation email.
💳 Yes, cancellation fees may apply,.
•Saralaa charges a 10% service fee but no additional cancellation fees.
• Hotel policies vary – they may deduct additional cancellation fees.
• If a refund is issued, bank charges may be deducted.
• ✅ Full Refund: If you cancel within 2 hours of booking, Saralaa provides a 100% refund.
💰 Payments are processed by Saralaa or the hotel service provider, depending on the booking.
📅 Yes, but date changes are subject to room availability.
📩 Check your spam folder! If you still can't find it, contact us, and we'll assist you.
💳 We accept payments via credit card, debit card, and cryptocurrency.
🐾 Check the property details on our website or app. If unsure, contact our support team!
ACCOUNT MANAGEMENT
👤 Visit our website and navigate to Saralaa Travel > Click the profile icon > Select Sign Up > Fill in your details and email. 💡 Tip: Select "Normal User" when signing up!
🔑 Visit our website or app and enter your credentials.
Click "Sign In" on Saralaa Booking > Select "Continue with Google" > Choose your Google account and grant permissions ✅ You’re now logged in!
📱 Choose "Sign In with Apple" and enter your credentials.
🔄 Go to Profile > Account Settings > Change Password.
🔑 Click "Forgot Password" on the sign-in panel and follow the reset instructions.
📌 Contact Saralaa Support for assistance.
📩 Manage your preferences in account settings.
BOOKING DETAILS
📝 Log in to your Saralaa account to view your booking details and status.
📖 The cancellation policy is available on the booking page and in your confirmation email.
PAYMENT & REFUND INFORMATION
💰 Refunds are processed within 14 working days. However, delays may occur due to external factors.
🔍 Eligibility depends on:
• Hotel's cancellation policy
• Cancellation timing
• Deductions for service fees, taxes, and bank charges
🚨 No refund for:
• No-shows or late arrivals
• Cancellations after the deadline
• Unused services (e.g., hotel stay not availed)
📞 Contact Saralaa Support immediately with your transaction details.
💳 VISA, AMERICAN EXPRESS & MasterCard are accepted.
CHANGE BOOKING DATES
📅 Steps to extend your stay: 1️.Check room availability online 2️.Modify your booking via the website/app 3️.Contact customer support if needed 4️.Pay any additional charges
📩 Contact support to check refund eligibility based on hotel policies.
MANAGE GUEST DETAILS
📌 Contact customer support for assistance.
PRICING & TAXES
💰 The total price includes room amenities, taxes, and service charges as listed during booking.
🏨 This varies by property. Check your confirmation email for details.
🎟️ Yes! Apply your voucher code at checkout.
CREDIT CARDS & SECURITY
✅ Yes! Debit cards are accepted.
✅ Yes! Just ensure the guest provides an ID at check-in.
💳 VISA, MasterCard, American Express
🔒 Absolutely! We use secure encryption to protect your data.
SPECIAL REQUESTS
📝Special requests are subject to availability and hotel policies. You will receive confirmation from the hotel either via email or upon check-in. If the hotel cannot fulfill your request, they may offer alternative options.
⏰ Yes, but approval depends on hotel availability. Some hotels may charge extra.
👶 Some hotels allow extra beds/cots, but policies vary. Check before booking!
🚗 Some do! Check the hotel details or contact support.
CUSTOMER SERVICE
📞 Need assistance? Contact SARALAA Customer Support:
